Refund Agreement

REFUND & RETURN POLICY

At cushionsXpress, we strive to provide you with the highest quality products. If you receive an item that is defective, damaged, or has incorrect measurements, please follow the steps below to initiate a return and refund:

Contact Us

If there is an issue with your order (wrong measurements, defects, or damage), you must contact us within ten(15) days of receiving the product. You can reach us by:

Phone: Call us at 877-374-5569 between 9:00 AM and 5:00 PM EST, Monday to Friday.

Email: Send an email to [email protected].

Return Instructions

Upon contacting us, we will provide you with a prepaid UPS or FedEx return label. You will need to use this label to send the item back to us.

Return Process

Please do not dispose of the box or packaging until you have verified the item is correct. The item must be shipped back to us before we can issue a refund.

Refund Issuance

Once we receive the returned item and confirm the issue, we will process your refund promptly.